Man with Van St Margarets Service Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van St Margarets provides removal and related services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Client means the person, firm or company requesting or using our services.
We, us, our means Man with Van St Margarets, the provider of removal and related services.
Services means any removal, man and van, transportation, loading, unloading, packing, or related services provided by us.
Goods means all items, effects, furniture, belongings or property that are the subject of the Services.
Contract means the agreement between you and us for the supply of Services, incorporating these Terms and Conditions.
2. Scope of Services
We provide man and van services, small house and flat removals, part loads, single item moves, office moves, local and regional collections and deliveries, and related loading and unloading services. The precise scope of the Services for a particular move will be agreed at the time of booking and confirmed in our booking confirmation.
We reserve the right to decline or cancel any booking where the type of Goods, access conditions, distance, or other factors fall outside our operational capabilities or licensing requirements.
3. Booking Process
3.1 You may request a quotation by providing accurate information about the collection and delivery addresses, access conditions, dates and times, the nature and approximate volume or list of Goods, and any special requirements.
3.2 Quotations are given on the basis of the information supplied. If that information is incomplete or inaccurate, or if circumstances change, we may amend or withdraw the quotation or apply additional charges to reflect the actual work required.
3.3 A booking is only confirmed when we accept your request and provide a booking confirmation. We may require acceptance of these Terms and Conditions and agreement to any specified charges before confirming a booking.
3.4 The Client must ensure that someone with authority is present at both collection and delivery addresses to direct our staff, sign any required documents, and confirm that the Services have been completed. If no such person is available, our judgment as to the completion and condition of the Services will be final.
4. Quotations and Pricing
4.1 Unless otherwise stated, quotations are based on one of the following methods:
a) An hourly rate with a minimum charge period, and additional charges for any time worked beyond that minimum; or
b) A fixed price based on the information provided at the time of quotation.
4.2 Quotations generally include the use of the vehicle, driver and any agreed number of staff, fuel for a specified route, and basic loading and unloading within reasonable access conditions.
4.3 Quotations do not include packing materials, packing or unpacking services, dismantling or reassembly of furniture, removal of doors or windows, storage, parking fees, tolls or congestion charges, unless expressly stated. These may be charged separately.
4.4 We may adjust the price to reflect additional time, distance, labour, waiting time, parking issues, restricted access, or unforeseen difficulties that were not reasonably apparent from the information provided during booking.
5. Payments
5.1 Unless otherwise agreed in writing, payment is due either in advance of the move or immediately upon completion of the Services on the day of the move.
5.2 We may require a deposit to secure a booking. Deposits are generally non refundable, except as set out in the Cancellation and Amendments section below.
5.3 We accept payment by the methods notified to you at the time of booking. We do not accept payment by cheque unless agreed in advance in writing.
5.4 If payment is not made when due, we may:
a) Suspend or refuse to carry out the Services;
b) Retain Goods until full payment (including any storage or additional charges) has been received; and
c) Charge reasonable interest and any administrative or recovery costs associated with late or non payment.
5.5 All sums quoted are exclusive of any applicable taxes or charges which will be added where required by law.
6. Cancellations and Amendments
6.1 If you wish to cancel or amend your booking, you must notify us as soon as possible.
6.2 Where you cancel with sufficient notice as notified at the time of booking, any deposit paid may be partially or fully refundable at our discretion. Where insufficient notice is given, we reserve the right to retain all or part of the deposit or charge a reasonable cancellation fee.
6.3 For cancellations made on the day of the move or where our vehicle and staff have already been dispatched, we may charge up to the full quoted price to cover our costs and loss of opportunity.
6.4 Where you request a change of date, time, or significant alteration of the Services, we will attempt to accommodate your request but cannot guarantee availability. Changes may result in an adjusted quotation or additional charges.
6.5 We may cancel or postpone the Services if:
a) You fail to pay any required deposit or payment when due;
b) We reasonably believe that the Services cannot be carried out safely or lawfully; or
c) Circumstances beyond our reasonable control make it impossible or unsafe to proceed.
7. Client Responsibilities
7.1 You must ensure that:
a) The Goods are properly packed and prepared for transport, unless you have requested and we have agreed to provide packing services;
b) All goods to be moved are ready to be loaded at the agreed time;
c) You provide accurate information about access, parking, lifting facilities, and any restrictions at both addresses;
d) All necessary permits or permissions for parking, loading, and unloading are obtained in advance; and
e) Goods are adequately insured where you require cover beyond the limits set out in these Terms and Conditions.
7.2 You must not ask our staff to carry out any illegal acts or handle prohibited items. We may refuse to move Goods that in our opinion present a risk to health, safety, or property.
8. Goods Not Accepted for Removal
8.1 Unless we have agreed in writing, we do not carry:
a) Illegal, stolen, or prohibited items;
b) Cash, jewellery, watches, precious metals or stones, or items of exceptional value;
c) Hazardous, flammable, explosive or corrosive materials, including gas cylinders, paint, chemicals, and fuel;
d) Perishable or refrigerated goods;
e) Animals, plants, or living organisms; or
f) Any items that require special licensing, handling or transport procedures.
8.2 If any such items are included without our knowledge, they are moved entirely at your risk. We accept no responsibility for any loss, damage, or consequences arising from their inclusion and you agree to indemnify us for any claims, damages, or expenses we incur as a result.
9. Liability for Loss or Damage
9.1 We will exercise reasonable care and skill in providing the Services. Our liability for loss or damage to Goods or property is limited as set out in this section.
9.2 We are not liable for:
a) Loss or damage arising from your failure to pack Goods properly, unless we have agreed to provide packing services;
b) Loss or damage to fragile or delicate items not adequately protected by you, such as glass, china, artwork, or electronics;
c) Damage to Goods where we are asked to move items that are too large for access spaces, staircases, or doorways and you request us to proceed despite our advice;
d) Loss or damage caused by wear and tear, gradual deterioration, inherent defects, or pre existing damage;
e) Loss of data, software, or digital content;
f) Consequential or indirect loss, including loss of profit, income, or opportunity.
9.3 Our total liability for loss of or damage to Goods arising from a single event or series of connected events will not exceed a reasonable value having regard to the nature and condition of the Goods and the charges paid for the Services, unless a higher limit is agreed in writing.
9.4 We may, at our discretion, repair or pay the reasonable cost of repair, or compensate you based on the current market value of the Goods, taking into account age, condition, and depreciation.
9.5 We are not responsible for damage to property where access is difficult and you have been advised that damage may occur, including damage to floors, walls, ceilings, or door frames when moving large or heavy items.
10. Claims and Time Limits
10.1 You must inspect the Goods and property as soon as reasonably practicable following completion of the Services.
10.2 Any visible loss or damage must be reported to us as soon as possible and in any event within 48 hours of completion of the Services. For non visible loss or damage, you must notify us within a reasonable period not exceeding seven days of becoming aware of the issue.
10.3 Your failure to notify us within these time limits may affect our ability to investigate and may limit or extinguish any liability we might otherwise have.
11. Delays and Events Beyond Our Control
11.1 We will use reasonable efforts to arrive at the agreed time. However, arrival and completion times are estimates and not guaranteed.
11.2 We are not liable for delays or failure to perform the Services resulting from circumstances beyond our reasonable control, including but not limited to severe weather, traffic conditions, road closures, accidents, vehicle breakdowns, strikes, acts of government, or other unforeseen events.
11.3 If such an event occurs, we will take reasonable steps to minimise the impact and may rearrange the Services at a mutually convenient time. Our liability in such circumstances will be limited to the refund of any sums paid for Services not provided, and we will not be responsible for any consequential loss.
12. Waste and Disposal Regulations
12.1 We operate in accordance with applicable UK waste and environmental regulations. We are not a general waste disposal company and will only remove waste where this has been specifically agreed and correctly classified.
12.2 Where we agree to remove items for disposal or recycling, you confirm that you have the right to dispose of those items and that they do not include hazardous or prohibited waste.
12.3 We will not knowingly transport or dispose of controlled, hazardous, or commercial waste contrary to UK regulations. We reserve the right to refuse to carry any items that appear to be waste requiring special handling or licensing.
12.4 Any costs, penalties, or fines incurred as a result of incorrect information provided by you about the nature of items to be disposed of will be your responsibility, and you agree to indemnify us for such costs.
13. Parking, Access and Charges
13.1 You are responsible for ensuring suitable parking is available and for obtaining any permits or permissions required. Any parking fines or penalties arising from inadequate arrangements or incorrect instructions will be charged to you.
13.2 You must inform us of any access restrictions, low bridges, narrow roads, height limits, or other obstacles that may affect our vehicle and staff.
13.3 Additional charges may apply where access is restricted or requires extra time or labour, including long carries, use of stairs where no lift is available, or repeated trips between the property and the vehicle.
14. Insurance
14.1 We maintain appropriate cover for our business operations and vehicles as required by law. This does not replace your obligation to arrange your own contents or removals insurance if you require higher or more specific cover.
14.2 You are strongly advised to arrange suitable insurance for your Goods for the duration of the move, especially for high value or fragile items.
15. Personal Data
15.1 We will collect and use your personal data to provide quotations, manage bookings, deliver the Services, handle payments, and respond to any queries or claims.
15.2 Your data will be handled in accordance with applicable data protection laws. We will not sell your personal data and will only share it where necessary to provide our Services, comply with legal obligations, or with your consent.
16. Complaints
16.1 If you are dissatisfied with any aspect of our Services, you should raise the matter with us as soon as possible so that we can try to resolve it.
16.2 We will investigate complaints in a timely and fair manner and may request additional information or evidence from you to assist our investigation.
17. Variation of Terms
17.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that Contract.
17.2 Any variation to these Terms and Conditions must be agreed in writing by us. Verbal agreements or assurances will not be binding unless confirmed in writing.
18. Governing Law and Jurisdiction
18.1 These Terms and Conditions and any Contract between you and us are governed by and construed in accordance with the laws of England and Wales.
18.2 Any dispute arising out of or in connection with these Terms and Conditions or the Services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
By proceeding with a booking or using our man and van removal services, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.
