Man with Van St Margarets Privacy Policy
This Privacy Policy explains how Man with Van St Margarets collects, uses, stores and shares personal data in connection with our services. It applies to all Man with Van St Margarets customers and prospective customers within the St Margarets area, including individuals making enquiries on behalf of themselves or a business. We are committed to protecting your privacy and handling your information in a lawful, fair and transparent manner in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.
Who This Privacy Policy Applies To
This Privacy Policy applies to:
Customers who book or use our man and van, moving or related services in the St Margarets area. Individuals who request a quotation, ask for information, or otherwise contact us about our services. Representatives of businesses who use or may use our services. Visitors who provide personal data when communicating with us by phone, online forms or other means.
Personal Data We Collect
We only collect personal data that we need in order to provide and manage our services, operate our business and comply with our legal obligations. The types of personal data we may collect include:
Identification and contact details such as your name, address, service address, billing address, and general location. Booking and service details such as the date and time of your move or service, collection and delivery addresses, type and volume of items to be moved, access details and any relevant instructions. Communication records such as the content and history of your communications with us by phone, messaging services or online forms, including quotations, queries, complaints and feedback. Payment and transaction information such as confirmation that payment has been made, payment method and related transaction records. We do not store full card details. Technical and usage information relating to how you interact with our online contact forms or website where relevant, such as basic device and browser details, and the date and time of your visit.
How We Collect Your Data
We collect personal data in the following ways:
Directly from you when you contact us by phone or through an online form to request a quote or make a booking. During the provision of services, when you provide additional instructions or information about your move or delivery. Through follow-up communications, for example when requesting feedback, resolving issues or managing changes to bookings. From third parties where lawful and appropriate, such as when a landlord, letting agent or business contact provides details necessary to organise a move on your behalf, and only where they have the right to share that information with us.
Lawful Basis for Processing
We process your personal data only when we have a valid lawful basis under data protection law. Depending on the circumstances, our lawful bases may include:
Contract: We process your data where it is necessary to take steps at your request before entering into a contract for services, and to perform our contract with you, such as arranging and completing your move or related services. Legal obligation: We may process and retain certain information where necessary to comply with our legal obligations, such as tax and accounting requirements and responding to requests from authorities where required by law. Legitimate interests: We may process your data where it is necessary for our legitimate interests and these are not overridden by your rights and interests. This includes managing our business, maintaining records, improving our services, preventing fraud and handling customer queries and complaints. Consent: In limited circumstances, we may rely on your consent, for example for certain types of optional communications. Where processing is based on consent, you can withdraw it at any time.
How We Use Your Personal Data
We use the personal data we collect for the following purposes:
To provide quotations, respond to your enquiries, and arrange and deliver our man and van and moving services. To communicate with you about bookings, service changes, arrival times and any issues affecting the service. To manage payments, deposits, invoices, receipts and related financial records. To manage our relationship with you, including handling feedback, queries, complaints and disputes. To maintain internal records, such as job history and service performance, in order to manage our operations and improve our services. To comply with legal and regulatory obligations, including keeping appropriate business records. To protect our rights, property and safety, and that of our staff, customers and others, for example in relation to fraud prevention and the enforcement of our terms.
Data Retention
We retain personal data only for as long as is necessary for the purposes for which it was collected, or as required by law. We consider the amount, nature and sensitivity of the data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process it, and any legal or regulatory requirements.
In general, contact and booking information is retained for a minimum period required by applicable tax, accounting and business laws, and for a reasonable period afterwards to handle queries or disputes relating to past services. Communication records may be kept for a period necessary to monitor service quality, deal with complaints and maintain a record of customer interactions. Where data is no longer needed, we will securely delete it or anonymise it so it can no longer be linked to you.
Data Processors and Sharing of Personal Data
We may share your personal data with trusted third parties who act as data processors on our behalf. These processors only process your data according to our instructions and for the purposes described in this Privacy Policy.
Such processors may include providers of technology and communication services used to manage bookings, store records or facilitate customer communications. Payment and financial service providers may process limited information necessary to complete and verify payments. Professional advisers such as accountants or consultants may access data to provide services to us where necessary and proportionate.
We take steps to ensure that any third-party processors protect your data and comply with data protection laws, including appropriate contractual safeguards. We do not sell your personal data.
We may also share personal data where required by law, regulation or legal proceedings, or where necessary to protect our rights or the safety of our staff, customers or others.
International Data Transfers
Where our service providers or their systems are located outside the United Kingdom, your personal data may be transferred to and processed in other countries. In such cases, we will ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection laws, such as using standard contractual clauses or working with providers committed to comparable data protection standards.
Security of Your Personal Data
We take appropriate technical and organisational measures to protect personal data against unauthorised or unlawful processing, accidental loss, destruction or damage. These measures include limiting access to personal data to those who need it for their work, using secure methods to store and transmit data, and reviewing our security practices regularly.
While we use reasonable efforts to protect personal data, no method of transmission or storage is completely secure. You are also responsible for ensuring that any information you send to us is transmitted securely where possible.
Your Data Protection Rights
If you are located in the United Kingdom or another jurisdiction with similar data protection laws, you have certain rights regarding your personal data. These include:
The right of access: You have the right to request confirmation of whether we process your personal data and to receive a copy of that data, together with certain information about how we use it. The right to rectification: You have the right to ask us to correct or complete inaccurate or incomplete personal data about you. The right to erasure: In certain circumstances, you may ask us to delete your personal data, for example where it is no longer needed for the purposes for which it was collected, or where you withdraw consent and there is no other legal basis for processing. The right to restrict processing: You may ask us to restrict the processing of your data in certain situations, such as when you contest its accuracy or object to our use of it. The right to object: You may object to processing that is based on our legitimate interests, on grounds relating to your particular situation. We will stop processing unless we have compelling legitimate grounds or need to continue for legal reasons. The right to data portability: In some circumstances, you have the right to receive personal data you have provided to us in a structured, commonly used and machine readable format and to have it transmitted to another controller where technically feasible.
You also have the right to lodge a complaint with a data protection authority if you believe your rights have been infringed. We encourage you to contact us first so we can address your concerns.
Children
Our services are not directed to children and we do not knowingly collect personal data from anyone under the age of 18. If we become aware that we have collected such data, we will take steps to delete it as soon as reasonably possible.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or for operational reasons. Any changes will take effect when the updated policy is made available. Your continued use of our services after any changes have been implemented indicates your acknowledgement of the updated Privacy Policy.
